Frequently Asked Questions

We’ve answered some of the most common questions we hear from homeowners across Guildford, Virginia Water, Chobham, Twickenham and Richmond. If you can’t find what you’re looking for here, don’t hesitate to get in touch and we’ll be happy to help.

1. How do I know if I need a new boiler or just a repair?
If your boiler is over 10 to 12 years old, frequently breaking down or producing noticeably higher energy bills, replacement is often the more cost-effective long-term option. Our engineers will always give you an honest assessment, and we’ll never recommend a full boiler replacement if a repair is the better choice for you.

2. What boiler brands do you fit?
We fit premium, A-rated boilers from Worcester Bosch, Vaillant and Baxi. These are among the most trusted and reliable boiler brands available in the UK, and all come with strong manufacturer warranties when fitted by an approved engineer.

3. How long does a new boiler installation take?
A standard like-for-like boiler swap typically takes between four and eight hours. More complex installations involving a change of boiler type, relocation of the unit or new pipework will take longer. Your engineer will give you a clear timeframe before work begins.

4. Will my home be left in good order after the installation?
Absolutely. Our engineers take great care to work tidily and will clean up fully before leaving. We aim to cause as little disruption as possible and we won’t leave until you’re completely satisfied.

5. Does my new boiler come with a warranty?
Yes. All boilers we fit come with a manufacturer warranty. The length of the warranty varies by brand and model, and is typically between five and ten years. To keep your warranty valid, an annual boiler service by a qualified engineer is required.

1. How often should I have my boiler serviced?
Your boiler should be serviced once a year by a Gas Safe registered engineer. Regular servicing keeps your boiler running safely and efficiently, helps prevent costly breakdowns and is required to keep your manufacturer warranty valid.

2. What does a boiler service include?
A boiler service involves a thorough visual inspection of all key components, cleaning of essential parts and a series of safety and performance checks. Your engineer will flag any concerns and advise on any action required.

3. My boiler has broken down. What should I do?
If your boiler has broken down, contact us as soon as possible. We offer boiler repair services and will aim to diagnose and resolve the issue as quickly as possible. In many cases, repairs can be completed in a single visit.

1. What is HeatSwift Protect?
HeatSwift Protect is our annual care plan, designed to keep your boiler in peak condition all year round. Plans are available in Bronze, Silver and Gold tiers, each offering a different level of cover to suit your needs and budget.

2. What does HeatSwift Protect include?
Each plan includes an annual boiler service and priority access to our engineers in the event of a breakdown. Higher tiers offer additional levels of cover and support. Full details of each plan are available on the HeatSwift Protect service page.

1. Do you offer finance for new boiler installations?
Yes. HeatSwift has partnered with Phoenix Finance to offer flexible payment options so you can spread the cost of your new boiler over manageable monthly instalments. Finance is subject to status. Ask us about your options when requesting a quote.

2. How do I get a quote?
Getting a quote from HeatSwift is simple. You can request one online through our website or contact us directly. We’ll come back to you quickly with a clear, itemised price for the work.

1. How long has HeatSwift been trading?
HeatSwift has been delivering high-quality boiler installations and heating services since 2019. With verified reviews and a 9.94 out of 10 rating on Checkatrade, we have a well-established reputation for quality, reliability and first-class customer service across Surrey.

2. Are your engineers Gas Safe registered?
Yes, all HeatSwift engineers are fully Gas Safe registered. This is a legal requirement for anyone carrying out gas work in the UK. You can verify our Gas Safe registration before we arrive.

3. Which areas do you cover?
We cover Guildford, Virginia Water, Chobham, Twickenham and Richmond, along with the surrounding areas. If you’re unsure whether we cover your location, contact us, and we’ll confirm.

1. How do I know if I need a new boiler or just a repair?
If your boiler is over 10 to 12 years old, frequently breaking down or producing noticeably higher energy bills, replacement is often the more cost-effective long-term option. Our engineers will always give you an honest assessment, and we’ll never recommend a full boiler replacement if a repair is the better choice for you.

2. What boiler brands do you fit?
We fit premium, A-rated boilers from Worcester Bosch, Vaillant and Baxi. These are among the most trusted and reliable boiler brands available in the UK, and all come with strong manufacturer warranties when fitted by an approved engineer.

3. How long does a new boiler installation take?
A standard like-for-like boiler swap typically takes between four and eight hours. More complex installations involving a change of boiler type, relocation of the unit or new pipework will take longer. Your engineer will give you a clear timeframe before work begins.

4. Will my home be left in good order after the installation?
Absolutely. Our engineers take great care to work tidily and will clean up fully before leaving. We aim to cause as little disruption as possible and we won’t leave until you’re completely satisfied.

5. Does my new boiler come with a warranty?
Yes. All boilers we fit come with a manufacturer warranty. The length of the warranty varies by brand and model, and is typically between five and ten years. To keep your warranty valid, an annual boiler service by a qualified engineer is required.

1. How often should I have my boiler serviced?
Your boiler should be serviced once a year by a Gas Safe registered engineer. Regular servicing keeps your boiler running safely and efficiently, helps prevent costly breakdowns and is required to keep your manufacturer warranty valid.

2. What does a boiler service include?
A boiler service involves a thorough visual inspection of all key components, cleaning of essential parts and a series of safety and performance checks. Your engineer will flag any concerns and advise on any action required.

3. My boiler has broken down. What should I do?
If your boiler has broken down, contact us as soon as possible. We offer boiler repair services and will aim to diagnose and resolve the issue as quickly as possible. In many cases, repairs can be completed in a single visit.

1. What is HeatSwift Protect?
HeatSwift Protect is our annual care plan, designed to keep your boiler in peak condition all year round. Plans are available in Bronze, Silver and Gold tiers, each offering a different level of cover to suit your needs and budget.

2. What does HeatSwift Protect include?
Each plan includes an annual boiler service and priority access to our engineers in the event of a breakdown. Higher tiers offer additional levels of cover and support. Full details of each plan are available on the HeatSwift Protect service page.

1. Do you offer finance for new boiler installations?
Yes. HeatSwift has partnered with Phoenix Finance to offer flexible payment options so you can spread the cost of your new boiler over manageable monthly instalments. Finance is subject to status. Ask us about your options when requesting a quote.

2. How do I get a quote?
Getting a quote from HeatSwift is simple. You can request one online through our website or contact us directly. We’ll come back to you quickly with a clear, itemised price for the work.

1. How long has HeatSwift been trading?
HeatSwift has been delivering high-quality boiler installations and heating services since 2019. With verified reviews and a 9.94 out of 10 rating on Checkatrade, we have a well-established reputation for quality, reliability and first-class customer service across Surrey.

2. Are your engineers Gas Safe registered?
Yes, all HeatSwift engineers are fully Gas Safe registered. This is a legal requirement for anyone carrying out gas work in the UK. You can verify our Gas Safe registration before we arrive.

3. Which areas do you cover?
We cover Guildford, Virginia Water, Chobham, Twickenham and Richmond, along with the surrounding areas. If you’re unsure whether we cover your location, contact us, and we’ll confirm.

Get in touch with HeatSwift if you have a question we have not answered here.

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